Order And Returns Information
Change or cancel an order
If you wish to change or cancel an order contact our Customer Service department on 0800 75 696 75 between 8.30am and 5pm Monday to Thursday and 8.30am to 4.30pm on Friday.
Your order history
To get information on your orders (past and present), please sign into your account.
How do I track my order?
To track your delivery or check the status of your order, please contact our Customer Service department using out contact form or call us on 0800 75 696 75 between 8.30am and 5pm Monday to Thursday and 8.30am to 4.30pm on Friday and one of our Bedding Consultants will provide you with a full update.
Returns procedure
If, for whatever reason, you are unhappy with your purchase, please contact us within 7 days of receipt of the mattress.
We will arrange for the collection of the mattress.
The cost of returning an item is £50 per individual item.
We will then refund you the difference or we can offer you store credit to the value of the item minus returning charge.
Refunds policy
Please read our Terms And Conditions for full details.
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